null

Shipping & Returns

Shipping and Processing Charges

ORDER SUBTOTAL IS THE CART TOTAL BEFORE SHIPPING AND TAXES BUT AFTER ANY SALES OR DISCOUNTS HAVE BEEN APPLIED

  STANDARD* UPS GROUND* 2ND DAY DELIVERY** OVERNIGHT**
ORDER SUBTOTAL 5-7 business days after it leaves the warehouse 3-5 business days after it leaves the warehouse 2 business days after it leaves the warehouse 1 business day after it leaves the warehouse
$0.01 - $20 $7.99 $9.99 $14.99 $26.99
$20.01 - $40 $9.99 $12.99 $19.99 $29.99
$40.01 - $74.99 $11.99 $14.99 $21.99 $33.99
$75 - $100 FREE $16.99 $23.99 $35.99
$100.01 - $200 FREE $19.99 $25.99 $37.99
$200.01 or more FREE $21.99 $29.99 $39.99

ORDER SUBTOTAL IS THE CART TOTAL BEFORE SHIPPING AND TAXES BUT AFTER ANY SALES OR DISCOUNTS HAVE BEEN APPLIED

*Non-Expedited Orders (Standard & UPS Ground):  Please allow 1-2 business days to prepare your order for shipment.

**Expedited Orders (2nd Day Delivery & Overnight): Orders placed using expedited shipping must be received by 12:00 PM Central Time, in order to leave the warehouse the same day. Orders placed after 12:00 PM Central Time, or anytime on Saturdays, Sundays and holidays will not ship until the next business day. Expedited shipping is only available on orders shipped in the contiguous 48 states (AK and HI excluded) and may not be available in all areas.

All shipping options are for Monday - Friday delivery.

Standard Shipping Options

STANDARD DELIVERY

With a combination of speed and convenience, KEY Apparel uses both UPS and the USPS services in order to get your shipment to you in the most effective way. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS within 5-7 business days after it leaves our warehouse. (Please allow 1-2 business days to prepare your order for shipment).

Another Standard Delivery method is straight delivery through the USPS, your order can be delivered using either method.

shipping-and-returns-graphic-01.png

UPS GROUND

Orders sent UPS Ground are shipped only via UPS directly to your door and should normally arrive in 3-5 business days after leaving our warehouse. (Please allow 1-2 business days to prepare your order for shipment.) Not available outside the contiguous 48 United States.

FREE SHIPPING

Orders that qualify for free shipping will be shipped using the most economical method. Orders that qualify for free shipping will be shipped using the most economical method, between UPS, USPS or a combination of the two. Orders sent Standard Shipping should normally arrive in 5-7 business days after leaving our warehouse. (Please allow 1-2 business days to prepare your order for shipment.) Not available outside the contiguous 48 United States.

Expedited Shipping Options

2ND DAY DELIVERY (MONDAY-FRIDAY DELIVERY)

Orders sent 2nd Day Delivery are shipped via UPS and must be placed by 12:00 PM Central Time. Orders received after 12:00 pm on Friday, Saturday, Sunday and holidays, will not ship until the next business day. Not available outside the contiguous 48 United States. May not be available in all areas.

OVERNIGHT SHIPPING (MONDAY-FRIDAY DELIVERY)

Orders sent Overnight Shipping are shipped via UPS and must be placed by 12:00 PM Central Time, in order to leave the warehouse the same day. Orders received after 12:00 PM CST, or on Saturday, Sunday and holidays, will not ship until the next business day. Overnight delivery provided by carrier does not include delivery on holidays, Saturdays or Sundays. Not available outside the contiguous 48 United States. May not be available in all areas.

International Orders

International orders and orders shipping to Alaska or Hawaii cannot be entered on this site. Please contact us at customerservice@keyapparel.com for a shipping quote, rates vary based on total weight and final destination. Pricing does not include brokerage fees, duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the relevant Customs office.

Backorders

We do not hold backorders for out of stock items. All out of stock items will be canceled from the order and your payment method will be adjusted to reflect only the items shipped.

Return Policy

Our return policy covers brand new items that have not been used or worn. Please inspect all your items when you receive them before using them.

Return Instructions

At keyapparel.com we want you to be happy with your order. If you are not satisfied, please complete a return within 30 days after you receive your order. All unworn, unwashed merchandise with original tags and packaging may be returned for credit to the credit card used to place the original order. All items must be returned in the same condition in which they were originally shipped.

  1. Complete the Return Form.
  2. Pack the return securely. You may use the original packaging or any plain, unmarked cardboard box to ship your return. Please enclose a copy of the Return Form or original Packing Slip to reference your order number and ensure proper credit..
    Mail to: Key Apparel Returns
    400 Marble Road
    Fort Scott, KS 66701
  3. Take your package to a shipping provider near you. Please do NOT use a drop box. We encourage you to return the item via UPS, FedEx, USPS or some other insured, traceable shipper as you are responsible for the item until it reaches us and we sign for it.
  4. Keyapparel.com is not responsible for return shipping charges unless the garment is defective.
  5. After we receive your return, we will issue your refund. Please allow up to five business days after receipt for us to process the return.
  6. Shipping charges are non-refundable.
  7. If you have any questions, please call 1-800-835-0365 or e-mail customerservice@keyapparel.com.

Items purchased on our website may not be exchanged or returned at retail locations that carry KEY products.

Defective Merchandise

We guarantee that all merchandise that you receive is new and free from defects. Please inspect all items immediately when you receive them. If you feel you have a garment with a defect that was caused in the manufacturing of that item please contact us, call 1-800-835-0365 or e-mail customerservice@keyapparel.com. If an item is found to be defective, we will gladly replace the item.