KEY Satisfaction Promise

Since 1908 we’ve created tough, rugged workwear that is trusted to withstand the toughest jobs. As the workforce evolved, we’ve expanded our line with comfortable, durable office wear. We stand behind the craftsmanship, durability, and performance of our products, and we promise customer satisfaction.

If you are not completely satisfied with your purchase from KEY®, contact our customer service team and we will do all that we can to make it right.

Our satisfaction promise covers manufacturing defects in materials and craftsmanship for products purchased directly from KEY. If you purchased a KEY product from one of our retail partners, please contact that company directly regarding your item.

Please contact our customer service team for any questions about our promise:

Phone: 800-835-0365
Monday through Friday, 7am to 5pm CST
Saturday - Sunday, Closed


Recognizing that apparel has a life expectancy, this promise does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.