How do I know which size to purchase?
Please reference our size charts for guidance on how to determine the appropriate size for the item you wish to purchase.
Do your pants have different fits?
Key offers pants in Relaxed Fit and Traditional Fit.
What are your shipping costs?
Our shipping costs vary based on the order subtotal, selected delivery option, and destination. Here’s a summary of the current rates:
- Standard Delivery (5-7 business days after leaving our warehouse): Begins at $8.99, with free shipping on orders of $75 or more.
- UPS Ground (3-5 business days): Begins at $10.99.
- Expedited Shipping:
- 2nd Day Delivery: Begins at $29.99.
- Overnight Delivery: Begins at $53.99.
For expedited shipping, orders must be placed by 12:00 PM Central Time to leave the warehouse on the same business day. Delivery options and costs are calculated at checkout and are subject to final order details. Please see our Shipping & Returns page for a complete breakdown of rates and shipping terms.
Can you put items on backorder for me?
Out of stock items cannot be purchased or placed on backorder at this time. For more information on item availability, please contact customerservice@keyapparel.com or call 800-835-0365.
How do I place a tax-exempt order?
Tax-exempt orders must be placed with our Customer Service team. Please call Customer Service at 620-223-2000.
Can I place an order that will ship to Alaska, Hawaii, or an international address?
At this time, keyapparel.com cannot process orders outside of the contiguous 48 states. Please visit our Shipping page for more information.
Who do I contact if I am having trouble with your website?
Please contact customerservice@keyapparel.com or call 800-835-0365 if you experience any issues on our site.
How do I return an item?
Please visit our Returns page for information on initiating a return. You may also contact customerservice@keyapparel.com or call 800-835-0365.
How long do I have to return an item?
Returns can be initiated 30 days from the date of the order. For more information, please visit our Returns page.