FAQ

How do I know which size to purchase?

 Please reference our size charts for guidance on how to determine the appropriate size for the item you wish to purchase.

 

 Do your pants have different fits?

 Key offers pants in Relaxed Fit and Traditional Fit.

 

 What are your shipping costs? 

 A flat rate of $10 is charged for standard ground shipping. You may expedite your shipment by selecting 2nd Day Air or Next Day Air. The shipping charges for expedited services are based on the destination and size of the shipment. This calculation will be provided at checkout. Any order $75 or more, is eligible for free standard ground shipping. Please visit our Shipping page for more information.

 

 Can you put items on backorder for me?

 Out of stock items cannot be purchased or placed on backorder at this time.   For more information on item availability, please contact customerservice@keyapparel.com or call 800-835-0365.

  

Can I place an order that will ship to Alaska, Hawaii, or an international address?

 At this time, keyapparel.com cannot process orders outside of the contiguous 48 states. Please visit our Shipping page for more information.

 

 Who do I contact if I am having trouble with your website?

 Please contact customerservice@keyapparel.com or call 800-835-0365 if you experience any issues on our site.

  

How do I return an item? 

 Please visit our Returns page for information on initiating a return. You may also contact customerservice@keyapparel.com or call 800-835-0365.

  

How long do I have to return an item?

 Returns can be initiated 60 days from the date of the order. For more information, please visit our Returns page.